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Discover moreRegulatory violation reporting system
Our Whistleblower System
Complying with statutory regulations and internal rules, and the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners has top priority at Ducati. The success of our company is based on Integrity and Compliance. To meet this standard, it is important to learn of potential employee misconduct or supplier misconduct and to put a stop to it. Therefore, we entrusted the Audi Investigation Office to operate an independent, impartial and confidential Whistleblower System on our behalf.
A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.
This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at Ducati will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.
How do we process your report?
The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically. First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to the whistleblower without undue delay.
Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office – as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.
Find more information on the procedural principles of the Group Whistleblower System here.
* The processing time varies depending on the subject of the procedure.
What kind of report do you want to submit?
A complaint about products or services to our customer service
For complaints or feedback about vehicles and services of Ducati or our business partners (e.g. motorcycle dealerships, workshops), please contact Ducati Customer Care by clicking here.
Please understand that we will not be able to forward your request or take any action for reasons of responsibility.
A report of potential misconduct to our Whistleblower System
The Whistleblower System offers various channels for reporting potential misconduct by Ducati employees, violations of the Code of Conduct for Business Partners or serious risks and violations of human rights and environment in our Supply Chain.
However, this does not affect the statutory right to contact designated authorities as described below.
You can get in contact with the Audi Investigation Office competent for Ducati via e-mail: whistleblower-office@audi.de
For customer complaints, please refer to the section "A complaint about products or services to our customer service".
Contact details for the Investigation Office:
VW has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the relevant Investigation Office if desired.
If you want to get in contact with the Ombudspersons you can find their contact details here: http://www.ombudsmen-of-volkswagen.com/
You have the option of using a web-based communication platform to contact the Investigation Office in more than 65 languages. This system is confidential and technically secured and allows you to submit reports anonymously.
You can access the online reporting channel through the following link.
You can find instructions on how to make reports online, by app or by phone here.
You are leaving the website of Ducati and entering the Speak Up online platform hosted on high-security ISO 27001-certified external servers. By entering this website, you acknowledge that the reports concerning Ducati are managed by the Investigation Office of Audi AG in collaboration with Ducati according to internal regulation. The BKMS platform uses encryption tools to ensure the confidentiality on the whistleblower's identity and about the content of the report. Whistleblowers may decide whether to report anonymously or to disclose their identity.
The reporting procedures established by Ducati guarantee compliance with the Legislative Decree no. 24/2023:
Before proceeding, please read the PRIVACY INFORMATION and then click on CONTINUE to access the reporting platform.
You can leave us a voice message by phone 24 hours a day, 7 days a week.
After entering the phone number (specific to the country you are in), you will be prompted to enter the organization code. Then, you can submit your report as a voice recording. Only a written transcript will be received by the Investigation Office. Dial back in to listen to the reply or further questions by our team.
Select a phone number from this list for your country or region and have the corresponding organizational code 122237 (AUDI) ready.
You can also download the SpeakUp App “SpeakUp - Listen for a change“ by People Intouch (personal devices only) to access the secure reporting system. To download the app, you can scan the QR code n.1
Through this app, you can submit your report in writing or leave a voice message (also anonymously). You will need the organization code 122237 (AUDI). Alternatively, you can scan the QR code n.2
Log back in to see our team's reply or answer further questions.
The Whistleblower System at Ducati coexists with the Independent Body appointed under the Italian Legislative Decree no. 231/2001. The two systems are linked via the responsible Chief Compliance Officer that allows a bidirectional information flow and a continuous harmonization.
As a result, anyone of the Addressees who is aware of any violation of the principles of the Code of Conduct can also report it to the Independent Body appointed by the Company pursuant to the Legislative Decree 231/2001.
The Independent Body is composed by 3 members: one appointed within the company’s organization and two external professionals. It can be contacted at the following addresses:
Contact details for the Independent Body:
Do you have further questions or do you need a local contact?
Questions or suggestions for improvement concerning the Whistleblower System at Ducati can also be addressed to the Investigation Office.
If you have been interviewed in terms of an investigation, you have the possibility to give feedback to the Ombudsperson as independent body.
Furthermore, our local Compliance Officer/responsible function can also be addressed in all matters of the Whistleblower System by writing to compliance@ducati.com.
External Reporting Channel of Italy
Abiding by the European Directive 2019/1937, the Italian Legislator issued the Legislative Decree no. 24 of March 10, 2023 on "the protection of persons who report violations of Union law and laying down provisions concerning the protection of persons who report violations of national regulatory provisions" that has identified in the Italian Anticorruption Authority (ANAC) the entity in charge of the management of the external channel for reporting on potential violations of the Union and Nation Laws.
Therefore, whistleblowers can use the ANAC reporting channel when:
- there is no provision within the work context for the mandatory activation of the internal reporting channel or this channel, even if mandatory, is not active or, even if activated, does not comply with what is required by law;
- the reporting person has already made an internal report and it has not been followed up;
- the reporting person has well-founded reason to believe that, if he or she made an internal report, the report would not be effectively followed up or that the same report could result in a risk of retaliation;
- the reporting person has reasonable grounds to believe that the violation may pose an imminent or obvious danger to the public interest.
How to make a report to ANAC:
- Reporting to ANAC is possible by accessing the ANAC services portal at the following url: https://servizi.anticorruzione.it/segnalazioni/#/
- To further protect the identity of the reporter, the application is also made available via TOR network at the following address: http://bsxsptv76s6cjht7.onion/
- To access via TOR network, it is necessary to have a special browser available at the following link: https://www.torproject.org/projects/torbrowser.html.en
- For more information on how to report to ANAC and subsequent management you can consult the following website: https://www.anticorruzione.it/-/whistleblowing#p26
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