Feedback

We work to continuously improve, so if you’re unhappy with something we have or haven’t done, please give us the opportunity to meet and exceed your expectations.

At Ducati Financial Services we pride ourselves on providing exceptional service and great products to all our customers. We believe that our consumers have the right to efficient, honest, and fair treatment in their dealings with us. We welcome your feedback, so we can continue to improve our services.

To provide feedback or make a complaint

Your first point of contact for raising a complaint and feedback is with our Customer Resolutions Team. They will endeavour to address your concerns and resolve your dispute. 

Ducati Financial Services Customer Resolutions Team

Phone:

1300 734 567 Mon – Fri 9:00am – 5:00pm (AEST) 

If you are overseas, please call: +61 2 9695 6311 Select Option 1 

Fax:

+61 (2) 9695 6399

Email:

feedback@vwfs.com.au  

Post:

Locked Bag 4002, Chullora NSW 2190 

In the unlikely event that you’re not satisfied or disagree with our decision or suggested resolution, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA):

Mail: Australian Financial Complaints Authority, GPO BOX 3, Melbourne VIC 3001

Phone: 1800 931 678 (Free call)

Email: info@afca.org.au

Website: www.afca.org.au 

We are a member of AFCA who provides fair and independent financial services complaint resolution that is free to consumers.

Ducati Financial Services Pty Limited ABN 20 097 071 460, Australian Credit Licence 389344.

View the Target Market Determination for our Financial Services products here